Returns and refunds

You have 30 days from delivery to return any ready-made case. It needs to be in a condition we could reasonably resell — so unworn, with no scratches or marks, and ideally in its packaging. Trying it on your phone is fine; that is the point.

Start a return from your account or by contacting us. We will email a prepaid label. For low-value items we will sometimes just refund you and tell you to keep the case, because return shipping would cost more than the case.

Custom cases are printed for you individually, so we cannot resell them and we cannot accept a return for a change of mind.

We will absolutely replace or refund a custom case that arrives faulty, damaged, or printed wrong. Send us a photo and we will deal with it — you will not need to return it first.

Once your return reaches us and we have checked it, we refund to the card or wallet you paid with, and sales tax is refunded in proportion to what you send back. We cannot refund to a different card.

Refunds leave us within two business days of the return arriving. How quickly it shows on your statement is up to your bank, and is usually another 3–10 business days.

Original shipping is refunded if the whole order goes back or if the problem was ours. If you keep part of an order, we keep the shipping charge.

Email us a photo within 30 days. If we sent the wrong case, or it arrived damaged, we will replace it or refund you in full, including shipping both ways. You will never be out of pocket for our mistake.

Orders are packed quickly, but if yours has not shipped yet we can usually cancel it. Contact us as soon as you can. Once it has shipped, treat it as a return.